Privacy Policies
Heather Helps Privacy Policy
Last Updated: September 19, 2026
Heather Helps respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains what information may be collected when you visit heather-helps.com, contact Heather Helps, purchase a product, book or receive a service, or otherwise interact with the business.
Information We Collect
Information you provide directly
Depending on how you interact with Heather Helps, you may provide information such as:
Your name, email address, phone number, and messages submitted through the website
Your address and other information necessary to provide in-person services
Information related to the services you request
Pet-care information, including veterinary and emergency contact information
Information provided when booking an appointment or completing service-related forms or agreements
Email address and other information voluntarily provided when signing up for email communications
Information necessary to complete purchases or payments
Please provide only information that is reasonably necessary for the service requested.
Information collected automatically
When you visit the Heather Helps website, Squarespace and its technologies may automatically collect certain information about your visit, such as browser or device information, pages viewed, traffic information, and other website activity.
Heather Helps uses Squarespace's built-in analytics to better understand how visitors use the website. Heather Helps does not currently use independently installed advertising trackers such as Meta Pixel or Google Analytics.
How Your Information Is Used
Heather Helps may use personal information to:
Respond to questions and service inquiries
Schedule, provide, and manage services
Communicate with clients about appointments or ongoing work
Process purchases and payments
Maintain appropriate business and client records
Provide pet or emergency information when necessary to obtain authorized care
Send email updates or newsletters when you have chosen to receive them
Operate, maintain, and understand use of the website
Protect the safety, rights, and property of clients, Heather Helps, and others
Comply with applicable legal, tax, accounting, or regulatory obligations
Heather Helps does not sell your personal information.
Email Communications
Visitors may voluntarily provide an email address through the Heather Helps website to receive news and updates.
Marketing emails will only be sent through the applicable mailing list or where otherwise permitted. You may unsubscribe from marketing communications at any time using the unsubscribe option provided in those communications.
Unsubscribing from marketing emails does not prevent Heather Helps from sending service-related communications when necessary—for example, correspondence about an appointment or active client relationship.
Purchases, Bookings & Payments
Heather Helps uses third-party services to provide certain website, purchasing, booking, and payment functions.
The Heather Helps website is hosted through Squarespace, which may process information submitted through website forms, mailing-list signups, website purchases, and other site features.
Certain services, including online appointment booking, may be offered through Square. When you follow a booking link to Square, information you provide through Square is also subject to Square's applicable privacy practices.
Payments may also be accepted through payment providers such as Square, Cash App, Venmo, and PayPal. These providers process payment information according to their own privacy policies and security practices.
Heather Helps does not directly store full credit or debit card numbers submitted through these third-party payment processors.
Client Records
Information necessary to provide services may be maintained in electronic or physical business records. This may include contact information, addresses, service details, agreements, pet-care information, communications, and other information reasonably necessary to maintain the client relationship.
Heather Helps takes reasonable measures to protect client information and limits its use to legitimate business purposes.
Information will be retained for as long as reasonably necessary to provide services, maintain appropriate business records, meet legal or financial obligations, resolve disputes, or otherwise operate Heather Helps.
Cookies & Website Analytics
The Heather Helps website uses cookies and similar technologies provided through Squarespace. Some cookies are necessary for the website to function, while others may support analytics and other website features.
Visitors are provided with cookie controls that allow them to accept, decline, or manage non-essential cookies. Cookie preferences may also be changed later using the site's Cookie Preferences control.
Heather Helps currently uses Squarespace's built-in website analytics and does not intentionally use third-party advertising or behavioral-tracking tools.
Sharing Information
Heather Helps may share information with service providers only when reasonably necessary to operate the business or provide requested services. These may include website hosting, appointment scheduling, payment processing, email services, electronic file storage, and similar business tools.
Information may also be disclosed when reasonably necessary to:
Obtain emergency veterinary care authorized as part of a pet-care service
Comply with law, court orders, or other valid legal requirements
Protect the rights, property, or safety of Heather Helps, a client, an animal in Heather Helps' care, or another person
Address suspected fraud, abuse, or unlawful activity
Heather Helps does not rent or sell client lists or personal information to third parties for their independent marketing purposes.
Your Choices & Privacy Requests
You may contact Heather Helps to ask about personal information maintained about you or to request that information be corrected or deleted.
Some information may need to be retained when required by law or reasonably necessary for legitimate business purposes, such as financial records, contractual records, dispute resolution, or legal compliance.
You may also unsubscribe from marketing emails at any time and manage non-essential website cookies using the Cookie Preferences controls provided on the site.
Children's Privacy
Heather Helps' website and services are not directed toward children for the purpose of collecting their personal information online. Heather Helps does not knowingly use the website to solicit personal information directly from children.
Third-Party Websites & Services
The Heather Helps website may contain links to websites or services operated by third parties. Heather Helps does not control the privacy or security practices of those third parties. Visitors should review the privacy policies of outside services when providing information directly to them.
Changes to This Policy
This Privacy Policy may be updated as Heather Helps grows, services change, or privacy practices and legal requirements evolve.
The current version will be posted on this page with an updated revision date.
Contact
Questions or requests concerning this Privacy Policy or personal information may be sent to:
Heather Helps
Email: info@heather-helps.com
Oklahoma, United States